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Technical support service
The technical support service is provided by personnel with extensive experience in the field of ‘Intralogistics’. Our staff is trained and equipped with the necessary and adequate resources to carry out the work for our customers.
Our know-how allows us to support any automated logistics solution on the market. Thanks to our experience within the industry, we give top priority to customer incidences since our main role is to guarantee the availability of the installation.
Our know-how allows us to support any automated logistics solution on the market. Thanks to our experience within the industry, we give top priority to customer incidences since our main role is to guarantee the availability of the installation.
ON-CALL 24 H:
ON-SITE:
The extensive experience of the AMV team allows us to provide this support to any automated logistics installation.
When a malfunction or anomaly is detected in the installation, AMV's Technical Assistance offers a remote troubleshooting service. This service is available 365 days a year, 24 hours a day.
Our specialists will provide you with fast and effective support. Through remote access, our team accesses your system in a way that allows quick troubleshooting and repair of the malfunction.
Our customer service has full access to the history of your system and can permanently and automatically monitor the hardware and software via remote service and web monitoring. This enables early detection of possible deviations. Our hotline is especially convenient for you if you do not want to arrange your own maintenance service. And especially efficient: more than 80 percent of the calls are resolved via the hotline within one hour.
